alexi17Privacy Policy

This page describes what we collect when you use alexi17 and how we keep that data protected. We collect personal information only to verify your identity, process deposits and withdrawals, and comply with anti-money-laundering regulations. We do not sell your data to third parties, and we do not use it for marketing purposes without your consent.

When you create an account on alexi17, we collect your email address, full name, date of birth, and residential address. During withdrawal verification, we request government-issued identification and proof of address. We also collect transaction history, betting records, and IP address logs for fraud detection and compliance purposes. All data is encrypted in transit and at rest using industry-standard protocols. Our servers may sit outside your jurisdiction; however, we comply with data protection standards applicable to the regions where we operate.

This policy covers what we collect, how we use it, who we share it with, your rights, cookies, and how to contact us. We operate across Jakarta, Surabaya, Bandung, Medan, and Semarang, and we process payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Each payment processor has its own privacy terms; we encourage you to review them separately.

What we collect and how we use it

Personal identification data

We collect your email address, full name, date of birth, and residential address when you create an account on alexi17. We use this information to verify your identity, comply with Know Your Customer (KYC) regulations, and prevent fraud. We do not share this data with third parties except where required by law or to process your withdrawal requests through payment providers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet). Each payment processor handles your data according to their own privacy policy; we recommend reviewing those terms.

Transaction and betting records

We record all deposits, withdrawals, and betting activity on your alexi17 account. This includes the amount, date, time, payment method, and outcome of each transaction. We use this data to settle bets, process withdrawals, detect suspicious patterns, and comply with anti-money-laundering (AML) regulations. Transaction records are retained for a minimum of five years as required by law. We do not use betting records for marketing or profiling purposes.

Technical and device data

We collect your IP address, device type, operating system, browser version, and session duration to detect fraud, prevent account takeover, and improve platform performance. We use cookies and similar tracking technologies to remember your login preferences and track your navigation within alexi17. These cookies do not identify you personally; they are used only to enhance your experience. You can disable cookies in your browser settings, though this may limit some platform functionality.

Communication records

When you contact our support team via in-app chat, email, or phone, we record the conversation and retain it for dispute resolution and quality assurance. We use these records to resolve account issues, answer questions about deposits and withdrawals, and improve our service. Support staff across Jakarta, Surabaya, Bandung, Medan, and Semarang may access your communication history to assist you. We do not share communication records with third parties except where required by law.

Your rights and data protection

Your rights on alexi17

You have the right to access, correct, or delete your personal data held by alexi17. To exercise these rights, contact our support team via in-app chat or email. We will respond to your request within 30 days. You also have the right to request a copy of all data we hold about you in a portable format. If you believe we have processed your data unlawfully, you may lodge a complaint with the data protection authority in your jurisdiction.

Data retention and deletion

We retain your personal data for as long as your account is active and for a minimum of five years after closure to comply with anti-money-laundering regulations. Transaction records are retained for seven years. Betting records are retained for three years. Communication records are retained for two years. After these periods, we delete or anonymise your data unless we are required by law to retain it longer. If you request account deletion, we will remove your personal data from active systems within 30 days, though we may retain anonymised transaction records for compliance purposes.

Third-party processors and data sharing

We share your data with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) only to the extent necessary to process your deposits and withdrawals. We also share data with fraud-detection services, identity-verification providers, and legal authorities when required by law. We do not share your data with marketing partners, affiliate networks, or data brokers. All third-party processors are contractually bound to protect your data and use it only for the purposes we specify.

Cookies and tracking

We use cookies to store your login session, remember your preferences, and track your navigation within alexi17. These cookies are essential for platform functionality and do not identify you personally. We also use analytics cookies to measure traffic, identify technical issues, and improve user experience. You can disable cookies in your browser settings; however, this may prevent you from logging in or accessing certain features. We do not use cookies for cross-site tracking or targeted advertising.

Data security and encryption

We protect your data using TLS 1.2+ encryption for all data in transit and AES-256 encryption for data at rest. Our servers are protected by firewalls, intrusion detection systems, and regular security audits. We limit access to your data to authorised staff only and require multi-factor authentication for all administrative accounts. Despite these measures, no system is completely secure; if you believe your account has been compromised, contact our support team immediately.

International data transfers

Our servers may be located outside your jurisdiction. By using alexi17, you consent to the transfer of your data to countries where we operate. We ensure that all international transfers comply with applicable data protection standards. If you are located in a jurisdiction with strict data protection laws, we will implement additional safeguards such as standard contractual clauses or adequacy decisions to protect your data.

Contact and complaints

If you have questions about our privacy practices or wish to exercise your data rights, contact our support team via in-app chat, email, or phone. We will respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the data protection authority in your jurisdiction. We remain committed to protecting your privacy and complying with all applicable data protection laws across the regions where we operate—Jakarta, Surabaya, Bandung, Medan, and Semarang.

We at alexi17 take data protection seriously. This policy reflects our commitment to transparency and security. We will update this policy if our practices change; we will notify you of material changes via email or in-app notification. Your continued use of alexi17 after any update means you accept the revised policy. For the most current version of this policy, visit this page regularly.